CHECK YOUR ORDER STATUS👉:

Thank you for choosing mahrball for your shopping needs. Below are the details of our shipping policy to ensure a smooth experience.

Please note that the time for you to receive your order is calculated as follows:

Receipt Time = Order Processing Time + Logistics Transit Time + Local Delivery Time
Please refer to the detailed explanation for each stage below.

1. Order Processing Time
Upon payment confirmation, an order confirmation email will be sent to the email address provided at the time of your order placement.

If any modifications are required, please contact us via email or WhatsApp within 24 hours. Orders cannot be modified beyond this timeframe.

We typically process orders within 3 business days for shipping.
However, for certain custom orders or due to limited stock availability, processing may extend up to 5 business days.

2. Track Shipment Status
Logistics Tracking Website: https://www.17track.net

Once your order is dispatched, a shipping notification containing the tracking number and instructions for tracking will be sent to your registered email address associated with your order.

To track your package's delivery status, click on the logistics tracking website above and enter the tracking number provided in the email.

Please ensure to check your spam/junk folder if you haven't received any emails.

3. Shipping Costs
Shipping fees are based on the region where the order is placed. Please check the costs according to your location:

Region 1: United Kingdom, Germany, France, Italy, Spain, Portugal, Netherlands, Poland, Australia
Shipping Costs: $4.90 per order (for 1–2 items), free shipping for 3 or more items.

Region 2: Sweden, Austria, Belgium, Denmark, Ireland, Croatia
Shipping Costs: $6.99 per item, $9.99 for 2 items, free shipping for 3 or more items.

Please note that rates may vary for certain countries and are subject to change. Always refer to the shipping charges at the time of your order.

4. Shipping Time
Germany, UK: 7–10 business days

Other European countries: 10–15 business days

Australia: 8–12 business days

Please note:

The above time frames are for transit time only and do not include local delivery time.

Shipping delays may occur during holidays, Black Friday sales, extreme weather conditions, or strikes. We appreciate your understanding.

If your package is not received within the specified time frame, kindly contact the local delivery company listed below. If assistance is required, feel free to reach out to our customer service for a satisfactory resolution.

5. Shipping Providers
We primarily use Cainiao for shipping.
Cainiao Tracking Website: https://www.17track.net

Local Delivery Providers:
Local delivery is typically handled by regional logistics companies. In case of any delivery delays, please contact the local delivery company with your tracking number.

Here are the details of some local delivery companies for selected countries:

1) Germany:

DHL
Website: https://www.dhl.com/de-en/home/tracking.html
Phone: 1 (800) 225-5345

HERMES
Website: https://www.myhermes.de
Phone: 040 593 551 111

2) USA (USPS):

Website: https://www.usps.com/

Phone: (1-800-275-8777), 9:00am to 5:00pm (Monday to Friday)

3) UK (Royal Mail):

Website: https://www.royalmail.com/

Phone: 01753 484554, 03457 740 740, +44 2476 213 144

4) Ireland (An Post):

Website: https://postnl.post/

Phone: (+353 1) 705 7600

5) Italy (Poste Italiane):

Website: http://www.poste.it/

Phone: 800 316 181

6) Spain (Ecoscooting):https://www.mahrball.com

Website: Shoplazza

Phone: +34 919 032 917 / Email: customersupport@ecoscooting.com

Customer Service 

WhatsApp: +86 191 2481 3998 (Click to chat)

Email: cool245009@outlook.com

https://www.mahrball.com